Privacy, explainedclearly.

This policy applies when you browse jeroenandpaws.com, submit an enquiry, use the customer portal or Jeroen & Paws mobile app, make or manage a booking, receive care updates, or contact us. It does not govern third-party websites or services that have their own privacy notices.

• Account and contact details, such as your name, email address, phone number, address, login identifier, and account status.
• Dog and care information, including names, photos, breed, age, routines, behaviour, accessibility or medical notes, emergency instructions, and other details you provide so care can be delivered safely.
• Booking and service information, such as requested services, dates, times, locations, notes, calendar entries, care updates, and booking history.
• Photos and gallery content that you upload, or that we create and share while providing an agreed service.
• Billing and transaction records, including invoices, payment status, amounts, and transaction references. Full payment-card details are handled by the payment provider and are not stored by us.
• Messages and support information sent through forms, email, SMS, WhatsApp, or other channels you choose to use.
• Technical and usage information, such as a randomly generated visitor ID stored locally, page or screen viewed, page title, referrer, session activity, IP-derived request information, device/browser details, and diagnostic or security logs.

We receive information directly from you, automatically when you use our services, from Jeroen when care records are updated, and from connected providers when needed to complete a booking, communication, calendar sync, or payment.

The app may ask for device access only when a feature needs it. Depending on the version of the app and features you use, this can include:

You can deny or revoke optional permissions in your device settings. The related feature may then be unavailable, but the rest of the app should continue to work. We do not access precise device location, contacts, microphone, or advertising identifiers unless a future feature clearly requests that access and this policy is updated first.

• Provide accounts, bookings, personalised dog care, galleries, care updates, calendars, invoices, and customer support.
• Respond to enquiries and arrange meet-and-greets, services, changes, and cancellations.
• Send service messages, authentication emails, confirmations, reminders, and important account or safety notices.
• Process and reconcile payments, maintain business records, and meet tax, accounting, insurance, and legal obligations.
• Protect customers, dogs, staff, and services; prevent misuse; troubleshoot problems; and improve reliability and user experience.
• Measure website usage with our first-party page-view system. We do not sell personal information or use it for third-party behavioural advertising.

Where applicable under data-protection law, we rely on the performance of our contract with you, steps you ask us to take before a contract, compliance with legal obligations, our legitimate interests in operating and securing the service, consent where requested, and vital interests in an emergency.

We disclose only what is reasonably needed to providers that help us run the service. These may include Supabase for account, database, and storage services; Microsoft for email and calendar functions; Resend for account emails; Bird for SMS; and Revolut or other disclosed payment providers for payments and invoices. Those providers process information under their own terms and safeguards.

Information may also be shared with professional advisers, insurers, emergency or veterinary contacts when necessary to protect welfare, and public authorities when required by law. If the business is reorganised or transferred, relevant records may transfer subject to appropriate confidentiality. We do not sell or rent your personal information.

Some providers may process information outside Ireland or the European Economic Area. Where required, we use recognised transfer safeguards, such as an adequacy decision or approved contractual protections.

We keep information only for as long as it is needed for the purposes above. Enquiries that do not become bookings are periodically removed when no longer useful; active account and care records are generally retained while services continue; and transaction, tax, dispute, safety, or insurance records may be kept longer where law or legitimate business needs require. Backups and provider logs may take additional time to expire.

We use access controls, authenticated accounts, encrypted connections, restricted administrative access, and reputable service providers to protect information. No internet or storage system can be guaranteed completely secure, so please use a unique password and contact us if you suspect unauthorised account activity.

Depending on your circumstances and applicable law, you may ask to access, correct, delete, restrict, or receive a portable copy of your personal information; object to certain processing; or withdraw consent. You may also complain to Ireland’s Data Protection Commission or your local supervisory authority.

The website, portal, and app are intended for adults arranging pet-care services and are not directed to children under 16. We do not knowingly create accounts for or collect personal information directly from children. If you believe a child has provided information, please contact us so we can review and delete it where appropriate.

We may update this policy when our app, providers, or legal obligations change. The latest version will remain at this URL with a revised effective date; material changes may also be highlighted in the app or sent to account holders.

For privacy questions or requests, contact Jeroen & Paws at Jeroen@jeroenandpaws.com or call +353 87 247 3099.