Jeroen & Paws account privacy
Request accountand data deletion.
You can request deletion of your Jeroen & Paws customer account and the personal data associated with it at any time.
How to request deletion
- 1. Email Jeroen & Paws at Jeroen@jeroenandpaws.com with the subject “Delete my account”.
- 2. Send the request from the email address linked to your account. If you registered by phone, include that phone number in your message.
- 3. State that you want your account and associated data deleted. We may reply to verify that the account belongs to you before acting.
Data we delete or anonymise
- Your customer account and login credentials
- Profile and contact details
- Dog profiles, care notes, and uploaded photos
- Booking details, private galleries, messages, and app data that are not required for an ongoing legal or business obligation
Data we may need to keep
- Invoices, payment references, and transaction records required for tax and accounting
- Records needed for a legal claim, dispute, fraud prevention, safety, or insurance obligation
- A minimal record of the request and its completion
Timing and retention
We aim to acknowledge your request within 7 days and complete eligible deletion within 30 days after any required identity verification. Data that must be retained for legal, tax, accounting, insurance, safety, or dispute purposes will be kept only for the applicable required period and then deleted or anonymised. Residual copies in protected backups may remain until the normal backup cycle expires.
Deleting your account is permanent and may remove access to bookings, invoices, and galleries. For more information, read our privacy policy.