Everything is designed to keep bookings simple, communication clear, and every dog safe and comfortable.
Booking & payment
Bookings are confirmed once we've agreed on a date and service. Payment is made securely through Revolut using a payment link or invoice.
Secure payment via Revolut
Payment link or invoice provided
Regular bookings can be arranged in advance
Rescheduling
Plans change. If you need to move your booking, just let me know as early as possible and I'll do my best to find another time.
Subject to availability
Weather-related reschedules are always free
I'll always try to accommodate you
Weather
Your dog's comfort and safety always come first. If the weather isn't suitable, we'll arrange another time whenever possible.
Extreme weather may require rescheduling
Your dog's wellbeing always comes first
We'll work together to find another suitable time
Dog wellbeing
Every dog is treated with patience, kindness, and respect. Walks and visits are always tailored around their personality, pace, and individual needs.
Please share any medical or behavioural information
Water, treats, and rest breaks are always available
Sessions are always dog-led and positive
Photo updates
During walks, day care, adventures, and boarding, I love capturing little moments from your dog's day. Photo updates are always included at no extra cost.
Photo updates are included with every service
Photos may be used by Jeroen & Paws on the website and social media
Your personal information is never shared
Updates & delivery
You'll receive photos and updates during or shortly after your dog's visit, so you can see exactly how their day went.
Updates are sent during or after your booking
Photos are included at no extra cost
No additional fees for photo updates
Cancellations
If you need to cancel or change your booking, please let me know as soon as possible so I can offer the space to another family.
48 hours' notice is appreciated
Emergencies are always handled with understanding
Thank you for supporting a local small business
Still havequestions?
If there's anything you'd like to know before booking, I'm always happy to help. Whether it's about a service, your dog's needs, or choosing the right care, just get in touch.